Frequently Asked Questions

Do you provide free quotes?

We believe that a detailed and concise proposal is the best way to go when pricing any project. In order for us to provide a higher quality service even during the pricing stage of planning, we charge a nominal fee. We can include the proposal for free as part of our PAC Process.

I have concept plans. Can I get an estimate?

As part of our process we offer feedback on design to ensure that plans are drawn to best reflect your budget. Many builders will quote or estimate on plans without knowing your budget and this can lead to distrust when the price doesn’t match your expectations. So while we don’t give estimates we do help you to achieve the best results for budget.  

What is the PAC process?

The PAC Process is a proven system to ensure the planning stages of your project achieve the best value for your money. The builder and designer or Architect collaborate with the client to achieve plans that meet their requirements and budget. Saving you time and money on expensive redesigns.  

Can we provide some of our own tradesmen?

We use a select group of quality sub-contractors to ensure we achieve the highest quality work for our clients. Therefore, we don’t allow clients to complete any work or supply tradesman that have not been verified by our quality assurance.  

Can we supply our own products, like light fittings or appliances etc.?

Yes, we are happy to install items provided by you, but please keep in mind that all items need to meet Australian standards and be “fit for purpose”, otherwise we will not be able to accept them for installation.

Are you insured and licensed?

We have full public liability and contract works insurance. We also supply Home Warranty Insurance on your behalf to QBCC. We are fully licensed as Builders and Carpenters in QLD through QBCC and we ensure all trades used in construction are appropriately licensed for their work. 

Can I visit the site during construction?

Due to health and safety and insurance concerns we do not allow unscheduled visits to site. We encourage regular weekly site meetings so clients can see how their project is going. Scheduled appointments to visit site can also be arranged.  

Do you provide design services?

As part of our PAC Process we can offer assistance during the design process and provide contact with our trusted network of designers and architects. We do not provide the designs directly as we do not hold the appropriate insurance to do so. When selecting a Building Designer or Architect always ensure they have indemnity insurance to protect you in the case of design failure.  

I have more questions. Who should I ask?

We’d be happy to help you with any questions you may still have. Please contact us through our contact page or give us a call on (07) 3393 3484. 

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